Cookie Policy

1. What cookies are

Cookies are small text files stored by a browser. They can remember a session, a preference or an interaction. Drentov uses a limited approach and does not use cookies to create a personal health profile. This notice explains the categories and typical lifespans.

2. Essential session cookies

Essential cookies support basic page behaviour and security. A session cookie normally expires when the browser closes, while a consent record may last for 180 days. These cookies are used because the website cannot reliably remember a choice without them.

3. Preference cookies

Preference cookies remember settings such as whether a cookie notice has been addressed. They normally last 180 days. You can remove them through browser settings, although the notice may then appear again on a later visit.

4. Analytics

If optional analytics are enabled, they are loaded only after consent. Analytics information is aggregated and retained for no longer than 14 months. You can reject optional cookies using the banner or contact [email protected].

5. Third parties

Embedded services, such as the map on the contact page, may set their own cookies or request technical information. Their policies apply to those requests. We do not control third-party storage and recommend reviewing the provider’s current notice.

6. Browser controls

Most browsers allow you to block, delete or review cookies. Blocking essential storage may affect simple preferences but should not prevent access to ordinary editorial pages. Device and browser controls are separate from the website consent banner.

7. Consent

Optional cookies are based on a clear affirmative choice. Rejecting them does not prevent reading articles. You can change your choice by clearing the relevant consent cookie and revisiting the site.

8. Updates

This policy was reviewed on 9 September 2026. The earlier version was published on 1 January 2026. Changes will be dated at the top of this page so readers can understand when the wording was last considered.

9. Contact

Questions about cookies can be sent to [email protected] or posted to 51 Granby Street, Leicester LE1 1AA. Include the browser and page involved if you are reporting unexpected behaviour.

10. Complaints

We will review concerns promptly. If you remain dissatisfied, you may contact the Information Commissioner’s Office using its current public channels. We will cooperate with a lawful request about data protection practice.

8. Cookie inventory and lifespans

The consent banner may use a cookie or similar browser record named drentov_cookie_consent, normally retained for 180 days. A temporary session identifier, where required for basic page behaviour, lasts until the browser session ends. Optional analytics identifiers are not placed before consent and, if enabled, are configured with a maximum working life of 14 months. Names and lifespans can change when a provider updates its service, so this page records typical rather than absolute values.

  • a) Essential session record — expires at browser close.
  • b) drentov_cookie_consent — up to 180 days.
  • c) Optional analytics record — up to 14 months after consent.

9. Embedded content and international providers

The contact page includes an embedded map that may request resources from a provider outside the UK. That provider may receive an IP address, browser information and the page request when the embed loads. Drentov does not use the map to build a personal profile, but the provider’s own terms and cookie notice apply. You can avoid optional provider storage by rejecting optional cookies and using browser controls.

  • a) Review the provider’s current privacy information before using an embedded feature.
  • b) Block third-party cookies when you prefer a stricter browser setting.
  • c) Contact [email protected] if an embedded feature behaves unexpectedly.

10. Changes and questions

This notice was reviewed on 9 September 2026 and may be updated when the website adds or removes a storage technology. Material changes will be reflected by a new review date and a short description of the affected category. Questions about consent, names or lifespans can be sent to [email protected]. We aim to acknowledge cookie enquiries within five working days and respond within 20 working days.

  • a) 9 September 2026 — inventory and provider wording reviewed.
  • b) Future revisions will identify the effective date.
  • c) Browser deletion remains available at any time.

11. Consent records and browser choices

When you select an option in the cookie banner, the site may store a consent record so the same question is not shown on every page view. The record normally contains a preference category and a date rather than the contents of your browsing activity. You can change your choice by clearing site data or contacting [email protected] for guidance. Clearing cookies does not remove information already held by a separate provider, so that provider’s controls may also be needed.

  • a) Accepting optional cookies enables only categories described at the time.
  • b) Rejecting optional cookies leaves essential page functions available.
  • c) Browser settings can block, delete or isolate third-party storage.

12. Processor review and international transfers

Hosting, security, analytics, form delivery and map services may be supplied by specialist providers acting under their own published terms. Where a provider processes information for Drentov, contractual and technical safeguards are considered before the service is used. Some providers may process technical information outside the United Kingdom, using an adequacy decision or another lawful transfer safeguard where required. A current description of provider categories can be requested from Drentov Health Ltd at 51 Granby Street, Leicester LE1 1AA.

  • a) Provider changes are reviewed when a service is added or removed.
  • b) Optional analytics are not enabled before the relevant choice is recorded.
  • c) Map requests may be controlled through browser privacy settings.

13. Review date and change log

This policy was reviewed on 9 September 2026. It may be updated when browser technology, consent requirements or the website’s embedded services change. A material revision will show a new date and describe the affected cookie category or provider relationship. Questions about this notice can be sent to [email protected], with an acknowledgement target of five working days and a fuller reply target of 20 working days.

  • a) 9 September 2026 — consent, transfer and processor wording reviewed.
  • b) Future updates will identify the effective date.
  • c) Small formatting changes may be made without changing the practical choice available to you.